We accept Visa, MasterCard, Discover and American Express.Credit Cards
Online orders may be paid by all major credit cards.
For phone orders please have your complete order ready, along with your credit card information. If we do not answer,
please leave a message. We may be working in the warehouse or meeting order fulfillment needs. For toll free ordering call 1-
866-202-6623. You will be notified via email when your order has been processed and is going to ship. Credit card numbers
are not kept on record.
Checks
Payments made by check require 10 days to clear. Orders are entered into our system when payment has been received. You
will be notified via email when your check has cleared and the order is going to ship.
Money Orders
Orders paid for with a US Money Order ship upon receipt of payment. You will be notified via email when your money order
has arrived and the order is going to ship.
Make all checks and Money Orders payable to:
Ice Chips Candy LLC
P.O. Box 2401
Yelm, WA 98597
Product Quality Guarantee:
We are so certain that you will be completely satisfied with our delicious Ice Chips Candy, that we offer a 30
day unconditional money back guarantee*.
If you are not completely satisfied – for any reason – return the product to us within 30 days for a complete refund less
shipping fees. Please ship any unused portion of the products with their original containers, plus your name and invoice or
order number, via prepaid USPS to the following address:
Ice Chips Candy LLC
PO Box 2401
Yelm, WA 98597Terms
Net Terms are available only for licensed companies, and terms accounts are not available for individuals. To request Net
Terms, please fill out the form on the “Wholesale Inquiries” page of the website, or contact customer service at 1-866-202-
6623 or e- mail This email address is being protected from spambots. You need JavaScript enabled to view it.
Return Policy:
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please
contact us immediately after your package arrives via email. Please tell us what is wrong with the item and the remedy you
are seeking (credit or replacement). We will not accept a returned item unless you have communicated with us first.
Privacy Policy:
Information we collect (name, address, email) is solely for the purpose of our business dealings with you (so we can ship you
your order). We will keep your name and contact information on file, for this purpose only. We will not release, sell or give
away your personal information or email address to anyone.
Services and Conditions of Use
Statements made on this web site and information provided here, in our literature or verbally discussed have not all been
reviewed or approved by the FDA. Neither this web site, the information presented on this web site, or the products
mentioned on, or sold herein, are meant to treat, diagnose, cure, or prevent any disease. As part of our service, we agree to
provide you with information, products and other services that we may decide to offer, subject to the terms of this
agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue
to agree to use our products, information and services in a manner consistent with all applicable laws and regulations and in
accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be
referred to as ‘customer’ in this agreement.
Limitation Of Liability And Warranty
Customer agrees that use of information and products provided by, or offered by IceChipsCandy.com and/or Healing Leaf
LLC.com are entirely at customer’s own risk. Services, information and products are provided ‘as is’, without warranty of any
kind, either expressed or implied, including without limitation and warranty for information, services or products provided
through or in connection with IceChipsCandy.com/Healing Leaf LLC.com. Specifically, we disclaim any and all warranties, including without limitation: 1) Any warranties concerning the availability, accuracy or content of information, products or
services; and 2) Any warranties of title or warranties of merchantability or fitness for a particular purpose.
This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission,
interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or
destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior,
negligence, or under and other cause of action. Customer specifically acknowledges that Ice Chips Candy LLC/Healing Leaf
LLC is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury
from the foregoing rests entirely with customer.
Neither Ice Chips Candy LLC/ Healing Leaf LLC nor any of it’s agents, consultants, affiliates or content providers shall be
liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service, information or
products or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply
to all content and products on IceChipsCandy.com and HealingLeafLLC.com.
Shipping Policies
Most retail orders are shipped within 48 hours, excluding Saturday and Sunday. We will notify you by email if there will be a
delay exceeding 5 business days.
We ship most packages using the US Postal Service. For orders exceeding weight limits for Priority Mail,
Customers agree to be responsible for all shipping charges incurred for the delivery of their packages including address
correction fees imposed by UPS for incomplete or incorrect addresses. UPS cannot deliver to a Post Office Box – If you select
UPS shipping and instruct us to ship to a PO Box shipping address at checkout, you can expect delays, address correction
fees and possibly reshipment fees. Special promotions and individual agreements between customer and seller are excluded.
If you require special arrangements for receipt/delivery of your packages please arrange them with your local delivery
person. We do not make these arrangements for you.
We do ship internationally via USPS.
Trademarks
“Ice Chips” in any of their forms are the copyrighted trademark of ice Chips Candy LLC. All products and names respectively
are also trademarked and property of Ice Chips Candy LLC.
Disclaimer
Xylitol is approved by the FDA as a natural sweetener.
Not all information and statements presented on this site, in our literature and verbally discussed have been evaluated or
approved by the Food and Drug Administration. The information and products offered on this web site, in our literature and
verbally discussed are not intended to diagnose, treat, cure or prevent any disease.
The information on this site is for general reference and educational purposes only. It is not intended to diagnose, prescribe
or promote any direct or implied health claims. This information is not intended to replace professional medica/dental
advice. You should not use this information to diagnose or treat any health problems or illnesses without consulting your
physician. We present the products on this site and the information supplied here, in our literature and verbally discussed
without guarantees, and we disclaim all liability in connection with the use of these products and/or information. Any
person making the decision to act upon this information is responsible for investigating and understanding the effects of
their own actions.
The following Terms Apply to those Customers who are applying for an ICE CHIPS® INDEPENDENT DEALER AGREEMENT:
- Appointment of DEALER and Territory.
- DEALER’s Location(s)/Territory. Upon the terms and conditions of this Agreement, the Company hereby appoints the DEALER as an authorized non-exclusive DEALER of the Company’s products (“ICE CHIPS®”) through the ICE CHIPS® Independent Dealer Program and the DEALER hereby accepts such appointment. DEALER recognized that it does not have any exclusivity as to territory or location but is also not restricted to territory or location so long as DEALER remains in compliance with all terms of this Agreement. However, DEALER recognizes that Company has and retains exclusive rights to sell on Amazon.com and DEALER shall not and has no authorization to sell any ICE CHIPS® products to or through Amazon.com, either directly or indirectly. Otherwise, DEALER may promote and sell ICE CHIPS® products only to ultimate consumers and not to resellers. DEALER shall not sell or display ICE CHIPS® products in retail sales or service establishments.
- Minimum Performance Requirement. As a minimum, DEALER will first purchase from the Company either the Chipster Standard or Chipster Deluxe Independent Dealer option as described at https://www.icechips.com/.
- Reservation of Rights by the Company. The Company reserves the right to appoint other dealers to sell ICE CHIPS® or any other product of the Company exclusively, on a direct or indirect basis, to other retail or business customers or specific accounts which Company may, in its sole discretion, determine from time to time without notification to DEALER.
- Addition, Discontinuance and Modification of Products. The Company shall have the right at any time to introduce new ICE CHIPS®, discontinue the manufacture or sale of any of ICE CHIPS® and make changes in the recipe or ingredients of any ICE CHIPS® product without incurring any obligation or liability whatsoever to DEALER.
- Trademarks. The DEALER shall have the right hereunder to represent that it is an authorized Independent Dealer of ICE CHIPS®. Any other use by the DEALER of any trademark of the Company must be in a form and format approved by the Company in advance of such usage.
- Purchase Process and Terms.
- Ordering of ICE CHIPS®. All orders for ICE CHIPS® placed by DEALER shall be made by telephone, fax or e-mail until such time that orders can be made online at https://www.icechips.com/buy- online and at that point orders are preferred to be made online. All orders shall be subject to acceptance by the Company at its corporate offices in Olympia,
- The DEALER shall purchase ICE CHIPS® at the prices in effect at the time of order. The Company may implement price changes at any time during the term of this Agreement without notice thereof to DEALER. In addition to the purchase price, DEALER shall pay to the Company the amount of all taxes, excises or other governmental charges that the Company may be required to pay on the sale or delivery of any products sold and delivered hereunder, except where the law otherwise provides.
- All products shall be shipped FOB shipping point, with title and risk of loss passing at such point. The Company will not ship product outside of the United States without prior written consent by the Company in limited situations. Any taxes, administrative or governmental charges incurred as a result of the purchase of ICE CHIPS® are the sole responsibility of the DEALER.
- Payment is due at time of order unless other arrangements have been expressly agreed between the Company and DEALER in writing prior to order; in that limited case payment is due as otherwise agreed in writing.
- Sales Guidelines. To maximize the success of each ICE CHIPS® Independent Dealer program, it is critically important that the DEALER strictly follow all promotion and sales guidance from the Company, if any has been provided to
- Promotional Materials. Promotional materials about ICE CHIPS® will be available to DEALER on the Company website. Subject to the prior written approval of the Company, the DEALER may provide information about ICE CHIPS® on the website of DEALER.
- Duties of the DEALER.
- Sales Activities. The DEALER agrees to use its best efforts vigorously and actively to promote the sale of ICE CHIPS®.
- Storage of Inventory. The DEALER agrees to store ICE CHIPS® in accordance with common industry practices for similar products or in accordance with any storage guidelines provided by the
- Appropriate Use of ICE CHIPS®. The DEALER shall use its best efforts to educate consumers as to the proper usage and consumption of ICE CHIPS® as outlined in any educational materials provided by the Company, if any.
- Advertising. Each printed advertisement, flyer, handbill, television spot, radio script, yellow pages listing, webpage or any other advertising or promotional material bearing or using the trademark or trade name ICE CHIPS® or pertaining to ICE CHIPS® must be approved by the Company in writing prior to its use by the DEALER. Such approval will not be unreasonably withheld or delayed.
- Reputation. The DEALER shall continually maintain to the satisfaction of the Company a general reputation for honesty, integrity and good credit standing and shall maintain the highest sales standards.
- Compliance with Law. The DEALER shall comply with all laws, ordinances and regulations, both state and federal, applicable to the DEALER’s business and the sales of ICE CHIPS®.
- Expenses. The DEALER shall pay and discharge, and the Company shall have no obligation to pay for, any expenses or costs of any kind or nature incurred by the DEALER in connection with its distribution or sales, including, without limitation, any expenses or costs involved in marketing ICE CHIPS®.
- DEALER’s Remedies. If the Company, for any reason whatsoever, fails or is unable to deliver any ICE CHIPS® ordered by DEALER, the DEALER’s sole and exclusive remedy shall be the recovery of the purchase price, if any, paid by the DEALER to the Company for such order. The Company shall not incur any liability whatsoever for any delay in the delivery to the designated delivery location of any ICE CHIPS® In no event shall the Company be liable for any incidental, consequential or other damages arising out of any failure to deliver any ICE CHIPS® to the DEALER or any delay in the delivery thereof.
- Relationship of Parties: Indemnification of Company.
- Independent Contractor Status. The relationship of the parties established by this Agreement is that of vendor and vendee, and all work and duties to be performed by the DEALER as contemplated by this Agreement shall be performed by it as an independent contractor. The full cost and responsibility for hiring, firing and compensating employees of the DEALER shall be borne by the DEALER.
- No Authority to Bind Company. Nothing in this Agreement or otherwise shall be construed as constituting an appointment of the DEALER as an agent, legal representative, joint venturer, partner, employee or servant of the Company for any purpose whatsoever. The DEALER is not authorized to transact business, incur obligations, sell goods, solicit orders, or assign or create any obligation of any kind, express or implied, on behalf of the Company, or to bind it in any way whatsoever, or to make any contract, promise, warranty or representation on the Company’s behalf with respect to products sold by the Company or any other matter, or to accept any service of process upon the Company or receive any notice of any nature whatsoever on the Company’s
- Indemnification. Under no circumstances shall the Company be liable for any act, omission, contract, debt or other obligation of any kind of the DEALER or any salesman, employee, agent or other person acting for or on behalf of the DEALER. The DEALER shall indemnify and hold the Company harmless from any and all claims, liabilities, losses, damages or expenses (including reasonable attorneys, fees and costs) arising directly or indirectly from, as a result of, or in connection with, the DEALER’s operation of the DEALER’s business. The terms of this indemnity shall survive the termination of this Agreement.
- Confidential Information.
- Definition. As used in this Section, “Proprietary Information” means information developed by or for the Company which is not otherwise generally known in any industry in which the Company is or may become engaged and includes, but is not limited to, information developed by or for the Company, whether now owned or hereafter obtained, concerning plans, marketing and sales methods, materials, processes, procedures, devices utilized by the Company, prices, quotes, suppliers, manufacturers, customers with whom the Company deals (or organizations or other entities or persons associated with such customers), trade secrets and other confidential information of any type, together with all written, graphic and other materials relating to all or any part of the same.
- Non-Disclosure. Except as authorized in writing by the Company, the DEALER shall not at any time, either during or after the term of this Agreement, disclose or use, directly or indirectly, any Proprietary Information of which the DEALER gains knowledge during or by reason of this Agreement and the DEALER shall retain all such information in trust in a fiduciary capacity for the sole use and benefit of the Company.
- Patent and Trademark Indemnity. The Company will defend at its expense any legal proceeding brought against the DEALER based on a claim that ICE CHIPS® sold by the Company under this Agreement infringe upon a United States patent or trademark, provided that the Company is notified promptly and given full authority, information and assistance for such defense. If the DEALER complies with the foregoing obligation, the Company will pay all damages and costs finally adjudicated against the DEALER, but will not be responsible for any compromise made without the Company’s consent. If the ICE CHIPS® are held to be infringing and their use enjoined, the Company may, at its election and expense, either (1) obtain for the DEALER the right to continue selling the ICE CHIPS® or (2) refund the purchase price paid, upon return of the ICE CHIPS® to the
- Term and Termination.
- Term. The term of this Agreement shall be for a period beginning on the date of first order by DEALER and for so long as DEALER meets the minimum performance requirements outlined in paragraph 1(b) above, continues to purchase product from the Company, and the DEALER is otherwise in compliance with all other terms and conditions herein unless either party gives to the other party written notice of termination at least sixty (60) days prior to the termination date. Should DEALER not purchase products from the Company for a twelve (12) month period, this Agreement shall automatically terminate.
- Default by the DEALER. This Agreement may be terminated by the Company immediately upon the failure of the DEALER to pay for ICE CHIPS® purchased by the DEALER in accordance with the terms of Section 2(d) or upon the material default by the DEALER of any other term or obligation under this Agreement, or upon the DEALER filing of a petition in bankruptcy or for reorganization under the Bankruptcy Act, or upon the making of an assignment for benefit of creditors by the DEALER, or upon the DEALER’s taking any action or failing to act in such a manner as to unfavorably reflect upon the Company.
- Effect on Outstanding Orders. Upon the effective date of termination of this Agreement, all outstanding orders from the DEALER to the Company shall be deemed cancelled, to the extent ANY ICE CHIPS® have not yet been pre-paid by DEALER.
- General.
- Waiver. Failure of either party at any time to require performance by the other party of any provision hereof shall not be deemed to be a continuing waiver of that provision, or a waiver of its rights under any other provision of this Agreement, regardless of whether such provision is of the same or a similar nature
- Complete Agreement. This Agreement (including the exhibits hereto and all documents and papers delivered pursuant hereto and any written amendments hereof executed by the parties to this Agreement) constitutes the entire agreement, and supersedes all prior agreements and understandings, oral and written, among the parties to this Agreement with respect to the subject matter hereof. This Agreement may be amended only by written agreement executed by all of the parties.
- Applicable Law; Jurisdiction and Venue. This Agreement shall be construed under, and governed by, the laws of the State of Washington. The parties agree that jurisdiction and venue for any legal proceedings arising from or in any way connected to this Agreement will lie in the Superior Court of Thurston County, Olympia, Washington, and both parties hereby submit and consent to the jurisdiction and venue of said courts. The substantially prevailing party in any dispute from this Agreement shall be entitled to recover its costs and reasonable attorney’s fees.
- Severability. If any provision of this Agreement is unenforceable or invalid, the Agreement shall be ineffective only to the extent of such provisions, and the enforceability or validity of the remaining provisions of this Agreement shall not be affected thereby.
- Assignment. This Agreement may not be transferred or assigned in whole or in part by operation of law or otherwise by the DEALER without the prior written consent of the Company. Without written notice to or consent by DEALER, the Company may assign its rights, duties and obligations under this Agreement to any parent, subsidiary, successor or other affiliated corporation of the Company.
- Notices. Any notice or other communication related to this Agreement shall be effective if sent by first class mail, postage prepaid, to the address set forth in this Agreement, or to such other address as may be designated in writing to the other party.
